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FAQ
Frequently Asked Questions
Q.
How long does the certification and licensing process take?
Timelines vary depending on the product category and the completeness of the submitted documents, but generally, Saudi SFDA registration takes about 2 weeks, UAE Dubai Municipality takes about 2 months, and UAE ECAS/PCoC takes between 2 weeks and 1 month. We prevent the risk of registration failure through a preliminary document review.
Q.
Can I use export vouchers?
Yes, it is. Shukran Korea is an official service provider for the Export Voucher government support program in the overseas certification category. We will provide detailed guidance on voucher support rates and settlement procedures.
Q.
Is it possible to enter the UAE and Saudi markets at the same time?
Yes, it is possible. Since many of the documents required for Saudi SFDA and UAE Dubai Municipality registration overlap, we can prepare common documents—such as ingredient lists and test reports—at once to proceed with registration in both countries simultaneously. This helps reduce lead times and redundant costs.
Q.
Can I use influencer marketing services on their own?
Yes, we do. If you sign a professional marketing agreement with us, we provide dedicated support for influencer marketing. We handle GCC-tailored marketing, including nano/micro-influencer curation, content planning, and localized communication. Please note that performance-based advertising requires a separate consultation.
Q.
Do you also provide logistics and IOR services?
Yes, we provide full support. For companies without a local entity in the Middle East, we act as the Importer of Record (IOR) and take on the role of local representative, managing the entire logistics process required for Amazon entry—from customs clearance to last-mile delivery. This service is available in Jeddah and Riyadh, Saudi Arabia, and the UAE mainland in Dubai.
Q.
Do you provide support for entering B2B distribution channels?
While not part of our standard service offerings, we provide separate consultations for inquiries regarding B2B distribution channel entry.
